Cases in Operations Management

Johnston, Robert and Chambers, Stuart (1993) Cases in Operations Management. Licensing Agency Ltd.

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Abstract

Contributors viii Preface x Acknowledgements xii Introduction to operations management case analysis 1 Part 1 OPERATIONS MANAGEMENT 13 Introduction to Part 1 15 Case 1 Birmingham International Airport, Robert Johnston 25 Case 2 Hogsmeadow Garden Centre, Alan Betts 28 Case 3 A day in the life of Frederic Godé, Operations Manager, BonPain, Stuart Chambers 33 Case 4 Wace Burgess, Stuart Chambers and Tammy Helander 40 Case 5 Concept Design Services, Stuart Chambers and Nigel Slack 46 Part 2 OPERATIONS STRATEGY 55 Introduction to Part 2 57 Case 6 New supply chain strategies at old M&S, Alan Harrison and Jane Pavitt 64 Case 7 The Norrköping Plant (A), Nigel Slack 69 Case 8 The Norrköping Plant (B), Nigel Slack 77 Case 9 Jossey Menswear – the supply chain project, Nigel Slack 82 Case 10 Indian Metals Corporation, Sara Mountney, Kenneth Work and Stuart Chambers 91 Part 3 DESIGN 99 Introduction to Part 3 101 Case 11 Cadbury World: Ten years of improvements, Stuart Chambers, Colin Samways, Mark Robinson, and Adam Bates 110 Case 12 The development of the Hovis Crusty White Loaf, Adrian Watt and Stuart Chambers 140 Case 13 Campaign planning for ‘Red Nose Day’, Alan Harrison and Jane Pavitt 154 Case 14 Cartes sans Frontières, Alan Harrison 165 vi Contents Case 15 The Reltex Project, Nigel Slack 172 Case 16 Benetton Group: The evolution of a network to face global competition, Arnaldo Camuffo, Pietro Romano and Andrea Vinelli 179 Case 17 Boys and Boden (A), Stuart Chambers 192 Case 18 Boys and Boden (B), Stuart Chambers 195 Case 19 Cadbury Ltd: A routine investment decision?, Stuart Chambers 203 Case 20 RAC Motoring Services, Stuart Chambers 211 Case 21 Denby Constabulary, Andrew Greasley 219 Part 4 PLANNING AND CONTROL 225 Introduction to Part 4 227 Case 22 AEB Mortgage Services, Nigel Slack 239 Case 23 I’ll Phone You Back! Stuart Chambers 241 Case 24 Holly Farm, Stuart Chambers 244 Case 25 Ice House Toys, Stuart Chambers and Graham Whittington 249 Case 26 Fresh Salads Ltd: The Iceberg lettuce harvest, Stuart Chambers 255 Case 27 Mandexor Memory, Nigel Slack 259 Case 28 Peas, Stuart Chambers and Tammy Helander 269 Case 29 Thompson Telescopes Ltd, Alan Harrison 281 Case 30 WFA (Water for Africa), Robert Johnston 290 Case 31 Aylesbury Pressings, John Bicheno 292 Case 32 The Royal Navy: JIT based ship spares provisioning, Alan Fowler 300 Part 5 SUPPLY NETWORKING 309 Introduction to Part 5 311 Case 33 The Smart Car and smart logistics, Remko van Hoek and Alan Harrison 316 Case 34 Chicken Run – the poultry supply chain, Stephan van Dijk, Jack van der Vorst and Adrie Beulens 327 Case 35 Marsden Community Stores, Keith Moreton 336 Case 36 Supply chain relationships: Wheatco Ltd and Chemco Ltd (A), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin 353 Case 37 Supply chain relationships: Wheatco Ltd and Chemco Ltd (B), Marie Koulikoff-Souviron, Alan Harrison and Jaques Colin 360 Case 38 Supply chain redesign at Finnforest Corp., Paul Chapman, Vinod Thayil and Alan Harrison 363 Case 39 E-commerce in the NHS, Roxanne Sutton, Eric Jackson and Christine Harland 369 Case 40 NHS Supplies – supply for the National Health Service, Christine Harland, Roxanne Sutton and Terry Hunt 376 Contents vii Part 6 QUALITY PLANNING AND CONTROL 391 Introduction to Part 6 393 Case 41 Smithy’s Brewery, Robert Johnston 398 Case 42 Executive Holloware, Kevan Scholes 405 Case 43 Valley District Council Cleansing Services, John Bicheno and Alan Harrison 409 Case 44 Sun Products Company, Alan Harrison 414 Case 45 FastFlowers.com, Robert Johnston 418 Part 7 IMPROVEMENT 421 Introduction to Part 7 423 Case 46 Newtown Customer Service Centre, Carole Driver 430 Case 47 Prye, Byll and Runne, Robert Johnston 432 Case 48 Bristol & West Building Society, Robert Johnston 440 Case 49 London Zoo, Adrian Watt and Stuart Chambers 442 Case 50 Bulmers Cider, Stuart Chambers 459 Case 51 TPM at Filmco UK, Alan Harrison 467 Case 52 Eurocamp Travel, Stuart Chambers and Jim Crew 475 Case 53 E-Cab, Stuart Chambers 486 Index 505

Item Type:	Book
Subjects:	H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Depositing User:	Unnamed user with email [email protected]
Date Deposited:	16 May 2023 03:43
Last Modified:	16 May 2023 03:43
URI:	http://eprint.ulbi.ac.id/id/eprint/1855

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