Rowbotham, Frank and Galloway, Les (2000) Operations Management in Context. Elsevier Ltd.
Full text not available from this repository.Abstract
Chapter 1 The operations function 1 Learning objectives 1 Definition of operations management 2 Operations management in the not-for-profit sector 4 The tasks of operations managers 6 The roots of operations management 10 Manufacturing and service-based organizations 13 Classifying operations by key environmental factors 15 Frameworks for analysing operations 18 The value chain 18 Summary 22 Self assessment 25 Further reading 27 Chapter 2 The context of operations management 29 Learning objectives 29 Macro and micro operating systems 30 Internal influences on the operations function 30 Design 31 External influences on the operations function 33 Operations management as a transformation process 36 The service concept 40 The strategic importance of operations 42 The process and content of operations strategy 44 Prelims-H8198.qxd 9/7/06 11:24 AM Page v Decision areas in operations strategy 47 Summary 51 Self assessment 54 Further reading 57 Chapter 3 Organization of the operations process 59 Learning objectives 59 Objectives of operations design 60 Process organization 68 Service operations 80 Location 84 Summary 91 Self assessment 93 Further reading 95 Chapter 4 Design and measurement of work 97 Learning objectives 97 Objectives of work design 98 Approaches to work design 99 Layout 114 Role of automation 119 Work measurement 122 Summary 129 Self assessment 130 Further reading 133 Chapter 5 Managing productivity at work 135 Learning objectives 135 Productivity at work 136 Improving resource productivity 138 Productivity in manufacturing organizations 141 Productivity in service industries 144 Critical issues in productivity improvement 146 Productivity improvement techniques 148 Total integrated management 159 Achieving world-class performance 162 Summary 165 Self assessment 167 Further reading 171 vi Contents Prelims-H8198.qxd 9/7/06 11:24 AM Page vi Chapter 6 Planning and control of work: the management of capacity 173 Learning objectives 173 How does the operation work? 174 The meaning of planning and control 175 Capacity planning and control 177 Operations scheduling 192 Summary 198 Appendix: a summary of forecasting techniques 200 Self assessment 209 Further reading 211 Chapter 7 Planning and control of work: the management of materials 213 Learning objectives 213 Introduction 214 Types of materials 215 The basic concepts of materials systems 216 The aims of materials management 218 Performance measures for materials systems 219 ABC analysis of stock 221 Independent and dependent demand 225 Techniques for managing materials in cases of independent demand 226 Summary 238 Self assessment 242 Further reading 244 Chapter 8 Scheduling batch and flow processes 245 Learning objectives 245 The master schedule 246 Rough-cut capacity planning 252 MRP systems: materials requirement planning, manufacturing resources planning and enterprise resource planning 252 Optimized production technology 259 Just-in-time systems 264 Hybrid systems 271 Other aids to scheduling 272 Summary 276 Self assessment 279 Further reading 281 Contents vii Prelims-H8198.qxd 9/7/06 11:24 AM Page vii Chapter 9 Project planning and control 283 Learning objectives 283 The nature of project management 284 Stages in project planning and control 286 Project management techniques 289 Summary 301 Self assessment 303 Further reading 306 Chapter 10 Purchasing and supply chain management 307 Learning objectives 307 The importance of purchasing and supply 308 The interface between purchasing and operations 308 Purchasing responsibilities 310 Purchasing process 311 The purchasing mix 314 Supply chain management 316 Supplier selection 316 Supplier relations 319 Advantages of partnership 322 Summary 324 Self assessment 327 Further reading 330 Chapter 11 Quality management 331 Learning objectives 331 Why quality? 332 What is quality? 334 Cost of quality 336 The measurement of quality 339 Control of quality 347 Quality improvement 349 Quality standards 367 Summary 368 Self assessment 370 Further reading 372 Chapter 12 Strategic issues in operations management 373 Learning objectives 373 The operations environment 374 viii Contents Prelims-H8198.qxd 9/7/06 11:24 AM Page viii The product/service dichotomy 380 Productivity, responsiveness and quality 381 Social and environmental responsibility 383 Summary 384 Self assessment 385 Further reading 386 Case studies 387 P.T. Dresswel International 387 High Performance Pumps 394 The Library 396 The United Kingdom Passport Agency 399 Alton Towers Limited 403 A day at the Tunnel 405 Capacity planning in the technical services department of Advantage Textiles Limited 408 Midtown General Hospital 411 Security Products Limited 414 Oldborough development plan 416 Answers to self assessment questions 419 Index 433
| Item Type: | Book |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | Unnamed user with email [email protected] |
| Date Deposited: | 16 May 2023 03:23 |
| Last Modified: | 16 May 2023 03:23 |
| URI: | http://eprint.ulbi.ac.id/id/eprint/1851 |
Actions (login required)
 |
View Item |
