McCrie, Robert D. (2001) Security Operations Management. United States of America.
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Preface vii PART 1 GENERAL FUNDAMENTALS AND COMPETENCIES 1 1. Security Operations in the Management Environment 3 Organizations and Managers 4 A Point about Titles 5 What Is the Purpose of an Executive? 5 What Is the Strategy of Management? 6 The Characteristics of Modern Organizations 10 Scientific Management Proponents 13 Security Management Precedent Setters 15 How Organizations Are Structured 16 Government Security Operations 23 Layers of Management 23 Security in the Organizational Hierarchy 24 Structure of a Complex Security Department 24 Ethics and Security Operations 26 Summary 28 Discussion and Review 28 Endnotes 29 Additional References 29 2. Core Competencies to Initiate Effective Protection Programs 31 Core Competencies of Security Operations 31 How Contemporary Security Services Have Evolved 34 What Drives Security Operations? 36 A Brief History of a Growing Field 40 The Growth of the Modern Protective Industry 43 How Security Managers Rank Priorities 48 Specific Concerns for Different Industries 52 Summary 53 Discussion and Review 54 Endnotes 54 vi Security and Operations Management 3. Staffing to Meet Protective Goals 57 Personnel Planning 59 Job Descriptions 60 Negligent Hiring Litigation 62 The Vetting Process 65 Summary 91 Discussion and Review 91 Endnotes 92 4. Training and Development for High Performance 95 Why Train Anyhow? 96 The Training Manager or Officer 98 Planning Training and Development Requirements 98 The Orientation 99 Training Techniques 106 Firearms Training 112 Ongoing Training 113 Security Training for Non-Security Personnel 114 Training for Trainers and Supervisors 114 Development and Education for Managers and Executives 114 Measuring Effectiveness 117 Summary 119 Discussion and Review 119 Endnotes 120 5. Supporting and Motivating Supervisors and Staff 123 Supporting Supervisors and Staff 124 Safety at Work: The Responsibility of Supervisors 138 Why Be a Supervisor, Anyway? 140 Duties of Employees to Supervisors and the Workplace 141 Motivating Supervisors and Staff 142 Time Management for Supervisors and Managers 142 The Complexity of Motivation 148 The Limitations of Motivation Research 154 Summary 155 Discussion and Review 155 Endnotes 156 6. Appraising and Promoting People in Security Programs 159 The Difficulties of Performance Appraisal 159 Who Should Be Appraised and When? 160 Appraisal for All Levels and by All Levels 161 What Types of Evaluation Do Workers Prefer? 162 What Needs to Be Evaluated? 162 Table of Contents vii Using a Formal Appraisal Document 165 Job Performance Rating 169 The Need for Appraisal Documentation 172 Other Written Appraisal Techniques 174 The Appraisal Interview 175 Assessing Performance Among Different Employment Levels 178 Reviewing Management Strategy 178 Performance Reviews for Senior Management 188 The Limitations of Appraisals 189 The Promotion Process 189 What’s Wrong with Promotion? 190 Why Promotions Are Important 191 Summary 192 Discussion and Review 192 Endnotes 193 PART 2 SPECIAL ISSUES IN SECURITY MANAGEMENT 195 7. Discipline and Discharge 197 Why Some Employees Fail to Achieve Desired Standards 198 The Psychological Basis of Non-Compliance 199 Why Some Supervisors Do Not Discipline Well 200 Human Relations-Oriented Managers 202 Progressive Discipline to Save Weak Workers 202 Why Employees Are Disciplined 206 Legal Issues for Wrongful Discharge 209 Special Defenses against Discharge 213 Legal Cases of Proper and Improper Discharges 215 Insurance Against Wrongful Termination 217 Procedures at the Time of Dismissal 218 The Exit Interview 220 Dismissal and the Disgruntled Employee 221 T.I.M.E. Is Not on Your Side 225 Summary 225 Discussion and Review 226 Endnotes 226 8. Accounting Controls and Budgeting 229 Financial Controls in the Organization 229 Budgeting for a Security Department 243 The Goals of the Corporation: Profits 248 Budget Downfalls 256 Security as a Profit Center 256 Forensic Safeguards to Internal Fraud 257 viii Security and Operations Management Summary 261 Discussion and Review 261 Endnotes 261 9. Operating Personnel-Intensive Programs 263 The Proprietary/Contract Employee Debate 263 Core Expectations of Security Officers 268 Proprietary Security Strategy 276 Contract Security Services 279 Selecting Contract Security Services 280 Retaining Services of Private Investigators and Consultants 297 Summary 298 Discussion and Review 298 Endnotes 298 10. Operating Physical- and Technology-Centered Programs 301 Situational Crime Prevention: A Philosophy of Crime Reduction 302 The Risk versus Cost Ratio 304 Why Physical Security Is Important 307 Selecting Security Countermeasures to Reduce Loss 308 Designing Security Systems 330 Summary 331 Discussion and Review 333 Endnotes 333 11. Leadership for Optimal Security Operations 337 Learning about Leadership 338 What Is Distinctive about Leadership for Security Operations? 345 Critical Leadership Issues for Security Operations Managers 346 The Future Direction of Security Operations 371 Discussion and Review 371 Endnotes 372 APPENDICES 377 A Code of Ethics of the American Society for Industrial Security 377 B Report of the Task Force on Private Security 381 Glossary 395 Index 403
| Item Type: | Book |
|---|---|
| Subjects: | H Social Sciences > HD Industries. Land use. Labor H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Depositing User: | Unnamed user with email [email protected] |
| Date Deposited: | 16 May 2023 06:31 |
| Last Modified: | 16 May 2023 06:31 |
| URI: | http://eprint.ulbi.ac.id/id/eprint/1860 |
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